Frequently asked questions
Straight answers about how we work, what to expect, and how to get help quickly.
By service
Computer Repair
How much does computer repair cost in Pune?
It depends on the fault. A software clean-up costs far less than a motherboard repair, so we diagnose first and then quote the exact parts and labour. You decide whether to go ahead after you see the quote.
Do you provide doorstep computer service?
Yes. We visit homes and offices in Chikhali, Pimpri-Chinchwad and nearby parts of Pune. Some repairs (board-level work, for example) need workshop equipment, in which case we take the machine with us and tell you when it will be ready.
Will I lose my files during the repair?
Most repairs do not touch your data. If a reinstall or drive replacement is needed, we tell you first and can back up your files before we start.
Laptop Repair
Do you provide laptop repair in Chikhali?
Yes — our workshop is at Sadichha Complex on Mahadev Temple Road, Jadhav Wadi, Chikhali. You can walk in or call ahead so a technician is ready for your laptop.
How long does a laptop screen replacement take?
If the screen for your model is in stock, usually the same or next working day. Less common panels have to be ordered, and we tell you the expected date before you approve the repair.
Is it worth repairing an old laptop?
Often yes. A failing hard disk or tired battery is inexpensive to replace and an SSD upgrade can make an older laptop feel new. If the repair would cost close to a replacement, we will say so.
CCTV Installation
Do you install CCTV for businesses?
Yes. We install CCTV for shops, offices, clinics, warehouses and small factories, as well as homes and housing societies. Business installations start with a site survey so we can plan coverage and recording properly.
Can I watch my CCTV cameras on my phone?
Yes. We configure the recorder for remote viewing and set up the app on your phone during installation, so you can see live and recorded footage from anywhere with internet access.
How many days of recording can I keep?
It depends on the number of cameras, their resolution and the hard-disk size. We size the storage to the retention period you need and explain the trade-off before installation.
Networking
Do you provide network installation services?
Yes — from a single home router setup to full office LAN installations with structured cabling, switches and multiple Wi-Fi access points across Pune and Pimpri-Chinchwad.
Why is my office Wi-Fi slow even with a fast internet plan?
Common causes are a single router covering too large an area, interference from neighbouring networks, outdated equipment or too many devices on one band. A short site check usually pinpoints which one applies.
Can you fix our existing messy cabling?
Yes. We can re-terminate, label and dress existing cables, move equipment into a rack and document the layout so future changes are simple.
Hardware Solutions
Will an SSD really speed up my old computer?
For most computers still running a hard disk, yes — it is usually the single biggest improvement. We check compatibility first and move your Windows installation and files across.
Do you sell refurbished laptops?
Yes. Refurbished systems are tested before sale and we explain the condition, specifications and warranty clearly so you know exactly what you are buying.
Software Solutions
Can you move our email to Microsoft 365 or Google Workspace?
Yes. We plan the migration, move mailboxes, update DNS records and configure every device, usually with minimal downtime for your team.
Do you provide genuine software licences?
Yes. We supply genuine Windows, Office and antivirus licences and install them for you, so you are not exposed to unlicensed software risks.
Data Recovery
Can you recover data from any hard disk?
Not always. Success depends on how the drive failed and whether the data has been overwritten. We assess the drive first and explain what is realistically recoverable before you decide.
What should I do before sending a hard drive for data recovery?
Stop using it. Power it down, do not install recovery software onto it, and do not open the casing. Every write or power cycle can reduce what can be recovered.
Is SSD data recovery possible?
Sometimes. Many SSDs erase deleted data permanently through a feature called TRIM, which makes deleted-file recovery harder than on hard disks. Failed SSDs with intact data have better chances.
Printer Repair
Do you repair printers on-site?
For most jams, roller replacements and connectivity problems, yes. Board-level faults may need the printer to come to our workshop.
Why are my laser prints faded?
Usually low toner, a worn drum or a dirty transfer roller. We check each and replace only the part that is causing the problem.
Virus Removal
Do I need to reinstall Windows to remove a virus?
Not usually. Most infections can be cleaned in place. If the system is badly damaged, we back up your files first and then reinstall.
IT Consulting
Do we need an AMC or one-off consulting?
If you want ongoing upkeep, an AMC is better value. If you need a plan for a specific change — a new office, a move to cloud email — a one-off consultation is usually enough.
IT AMC Services
Do you provide annual IT maintenance contracts?
Yes. We offer AMC for offices, shops, clinics and schools in Pune and Pimpri-Chinchwad, covering computers, printers, networks and CCTV.
What is not covered in an AMC?
Replacement parts and consumables are usually charged separately unless agreed otherwise. Your contract lists exactly what is and is not included.
Inverter Installation
What size inverter do I need?
It depends on the total load you want to run and the backup time you need. We list your appliances, calculate the load and recommend the inverter and battery capacity.
Software Installation
Will reinstalling Windows delete my files?
A clean install does replace the system drive, so we back up your files first and restore them afterwards.
Custom IT Solutions
Can you set up a shared drive for our office?
Yes. Depending on your size, we recommend either a NAS device or a cloud-based shared drive, set up with the right permissions for each team member.
3D Website Development
Will a 3D futuristic website run smoothly on budget smartphones?
Yes. We build adaptive WebGL experiences using dynamic resolution scaling, low-draw-call geometry, and Draco compression. If a device has an entry-level GPU or battery-saver mode enabled, the scene gracefully adjusts detail levels to maintain a smooth 60 FPS framerate.
How do you handle 4K high-resolution visual assets without slowing down the site?
We use modern next-gen image and texture pipelines including WebP/AVIF textures, mipmapping, and progressive asset streaming. Crucial visual textures load in crisp 4K fidelity while assets are fetched asynchronously in the background so initial load time stays under 2 seconds.
Do 3D Three.js websites affect SEO and Google search rankings?
No, they actually boost SEO. We separate the 3D WebGL canvas from the semantic HTML layer. All text, titles, headings, and schema markup are server-rendered and instantly crawled by search engines, while longer user dwell time positively signals engagement to Google.
Can you convert our existing product models or CAD files into web 3D?
Yes. We optimize CAD/STEP, OBJ, FBX, or Blender files into lightweight web-standard GLTF/GLB models, apply realistic PBR materials, and add lighting and interactions.
What is the typical timeline and process for a 3D website project?
A typical project spans 2 to 4 weeks: Phase 1 covers concept design and 3D scene architecture; Phase 2 builds the interactive Three.js components and UI; Phase 3 focuses on cross-device performance optimization, SEO, and launch.
Still have a question?
Call or WhatsApp us and a technician will answer directly.