CPU, Desktop, and Laptop Repair Policy
1] Scope of Services:
We provide professional repair services for all types of CPUs, desktop computers, and laptops, including hardware and software issues.
Our repair services cover issues like malfunctioning components, operating system errors, data recovery, screen repairs, motherboard issues, and more.
We service all major brands and models unless specified otherwise.
2] Diagnosis:
All devices will be subject to a thorough diagnosis to identify the issue. This diagnosis may incur a fee, which will be applied to the final repair cost if you proceed with the repair.
Diagnosis fees will be waived if you choose to proceed with repairs, but will be charged if you decide not to repair.
3] Repair Process:
Once diagnosed, we will provide a detailed estimate for repair costs and time needed to complete the repair.
Repairs will begin only once the customer has approved the estimate. Any additional costs discovered during the repair process will be communicated and must be approved by the customer before proceeding.
Estimated repair times may vary depending on parts availability and the complexity of the repair.
4] Parts and Warranty:
All replacement parts will be of high quality and compatible with your device.
We offer a [30-day/90-day/1-year] warranty on parts ensuring that any part we replace or repair is covered if it fails within the warranty period.
The warranty excludes damage caused by user negligence or issues arising from software malfunctions.
5] Customer Responsibilities:
Customers must back up all data before bringing their device for repair. We are not responsible for data loss or damage during the repair process.
Customers must remove any sensitive personal data or passwords before the repair, as we may need access to the system to troubleshoot.
6] Repairs Turnaround Time:
Standard repairs may take anywhere from [24-72 hours], depending on the issue and availability of parts.
For more complex repairs or those requiring special order parts, the turnaround time could extend beyond the standard timeframe.
You will be notified immediately if there are delays.
7] Payment:
Payment is due upon completion of repairs, unless otherwise arranged.
We accept [list payment methods: cash, credit cards, etc.].
A deposit may be required for expensive or time-consuming repairs, which will be deducted from the final bill.
8] Data Privacy:
All customer data will be handled with the highest level of confidentiality.
We will not share, store, or misuse any personal data during the repair process.
9] Liability Limitations:
While we take great care in repairing devices, we are not liable for damages to devices that result from manufacturing defects, improper use, or issues that arise post-repair.
We are not responsible for any loss or damage to data. Customers are encouraged to back up all information before the repair.
10] Refunds and Returns:
Refunds are provided only if the repair was not completed as promised. Refunds are not provided for services already rendered or for parts that have been installed.
11. Abandoned Devices:
Devices not picked up within [30 days] after repairs are completed may be deemed abandoned, and we reserve the right to dispose of or sell the device.
If there are extenuating circumstances for a delayed pickup, please contact us in advance to make alternate arrangements.
12. Service Availability:
Our repair services are available [business hours/days] and can be booked through our website, phone, or in person.
For urgent repairs, please inquire about express service options or additional charges.